Brotherhood Books Collection Notice

This Collection Notice sets out the matters described in Australian Privacy Principle (APP) 5.2 (as part of the Privacy Act 1988 (Cth)) as they relate to Brotherhood of St Laurence ABN 24 603 467 024 (BSL) when we collect personal information about you in connection with Brotherhood Books.

Types of Personal Information that we Collect and Purpose of Collection

If you buy a book through the Brotherhood Books website or join the Brotherhood Books Club, we will collect your contact and shipping information (name, address, email address and telephone number) that you provide to us, details of the products we have provided to you or that you have enquired about and details about you to assist in managing our relationship with you.

If you buy a book we will also collect your credit card details. We collect this personal information regardless of whether you ‘register’ an account with Brotherhood Books, or checkout as a ‘guest’.

We collect this information to facilitate your purchase and deliver your order to you (if you have purchased a book) and otherwise to provide you with updates, news and offers in relation to Brotherhood Books.

We may also use your personal information collected through Brotherhood Books to:

  • identify individuals
  • maintain and update our records
  • continuously evaluate, develop and improve our programs and services
  • assess the effectiveness of our services and programs
  • plan for future programs and services
  • conduct research
  • manage and train our people
  • respond to lawful information requests from government agencies, courts or lawyers
  • protect our lawful interests, and
  • respond to your queries or concerns.

We may also use your personal information to provide you with ongoing promotional materials and marketing communications about BSL our events, programs, products, services and fundraising initiatives by telephone, email, online or by other means. When we contact you seeking your support, we are trying to raise public awareness of our programs as well as to provide our supporters with current information on social justice issues of the day.

Please remember that you are under no obligation to respond to our promotional materials and marketing communications unless you would like to and are able. You can ask us at any time not to contact you for these purposes anymore.

If you do not provide the necessary personal information, we may not be able to provide you with the products, services or information that you have requested from us.

How we collect personal information

Unless another person purchases from Brotherhood Books on your behalf, we collect your personal information from you directly. In some cases however, we will collect information about you from a third party, for example, our transport and mail delivery service providers may provide us with information about your location or collection/delivery of your order.

BSL may collect personal information about you in connection with Brotherhood Books when you:

  • order from the Brotherhood Books website (regardless of whether you register an account or checkout as a ‘guest’;
  • join the Brotherhood Books Club or asked to be placed on one of our mailing lists;
  • make an enquiry or complaint;
  • engage with us in the course of receiving products or services from us; and
  • visit the Brotherhood Books website.

Sharing of your personal information

We may disclose your personal information to our third party service providers who perform tasks on our behalf, for example data processing and storage services, providers of payment processing services, banking services, professional services (including legal, accounting and business consulting), research, ecommerce providers, tele-services, training, website or technology services, marketing service providers and transport and mailing services that send our letters or other deliveries. We may disclose your personal information to these third parties so that they can assist us with processing and delivering your order.

Those third parties will be permitted to access only the personal information they need to deliver the service to BSL or to you.

We are not likely to disclose information collected in connection with Brotherhood Books to overseas recipients unless you or third party service providers are located overseas, or it is with your consent, or the disclosure is required or authorised by law.

The privacy and collection practices of entities to which we disclose personal information are governed by their own privacy policies and collection notices.

We will not otherwise disclose information about you unless the disclosure:

    • is required or authorised by law; or
    • you have consented to our disclosing the information about you.

Privacy Policy

BSL understands that you value your privacy and wish to have your personal information kept secure. For these reasons, we place a high priority on the security of the personal information that we hold. BSL has developed a Privacy Policy to inform you of how we manage your personal information and maintain its integrity and security.

View the Brotherhood privacy policy

Our Privacy Policy contains information about how you may access the personal information that we hold about you and seek the correction of such information, if you believe it to be incorrect.

The Privacy Policy also contains information about how you may complain about a breach of the APPs and how we will deal with such a complaint.


Contact Us

Our contact details in respect of any issues in relation to privacy are:

Telephone: (03) 9483 1108
Email:hrprivacy@bsl.org.au
Post
Privacy Officer
Brotherhood of St Laurence
67 Brunswick Street
Fitzroy, Victoria 3065

Welcome to Refer a Friend Rewards Programme.

Step 1: Create a new account.

Step 2: Add books to cart and you will receive 5% discount place an order.

Step3: On successful order your friend will receive rewards, that can be used to purchase books on your next order.